automated system

I called Fidelity to ask a question about my account today and was routed to an automated customer service system. When the mumble that came out of my mouth was unrecognizable as "Get a new PIN," the female voice on the recording said, "Oh, I'm sorry. I didn't catch that." There was a little bit of hesitation and breath on "Oh," as if it were a real, live woman with wet legs apologizing, in earnest, while bending over the arm of a low couch. Lord, how a 401k was enrolled in then! I said there was no need to apologize, just to hear her apologize again.